Customers of the Société Générale bank in Morocco debited from 2000 dirhams, the bank explains

BANK - Panic this Thursday morning at some customers of the General Society in Morocco. The bank debited several accounts of a sum of 2000 dirhams, for no reason. On Twitter, Internet users were indignant at this unpleasant surprise.

Contacted by the HuffPost Morocco, Wadii Rhazi, Societe Generale's communications manager, said it was a computer failure.

"This is an incident that was detected immediately, which is being regularized. The error will be repaired during the day, everyone will be re-credited with the amount that was taken in error on the correct value date , So that there is no levy of agios, "he said.

According to him, "it's a minor IT incident, as happens in many large companies with large information systems." It's probably a code that has been mis-allocated to accounts. A security device has been installed for this purpose. We have teams working 24 hours a day to deal with these types of incidents, "he said.

"We will warn the few affected customers with a message they should receive in the next few minutes to reassure them and tell them that they should find their normal registered transactions on their account," the official said.

While some Internet users are asking for compensation, Mr Rhazi says that this is not foreseen, "since there has been no agios, there will be no incident on their real balance" he.

This is not the first time that Societe Generale has registered a bug. At the end of June, the Moroccan subsidiary of the French bank experienced severe disruptions in wage transfer operations managed by the bank. Thousands of wage earners did not receive their wages in a timely manner.

Questioned by La Tribune Afrique, a source at Société Générale had indicated that "the computer engineering that manages the transfers has experienced malfunctions that have disrupted the operations." As a result of the accounts, only part of the transfers was transferred in time And in hours ".